Relates to:

How Do I Use Voicemail?

General Information about the Truphone Voicemail service.

How Do I Access My Voicemail?

To access your voicemail, please dial the designated short code below in reference to your billing/home country.

Australia

505

France

505

Germany

505

Hong Kong

505

Netherlands

1233

Poland

505

Spain

22505

United Kingdom

505

United States

505


How do I Setup My Truphone Voicemail?

You will need to activate this service if you have recently joined our network and have yet to use the Truphone voicemail service. More information on How Do I Setup My Voicemail?

 

Is there a Limit on how many Voicemail Message I can store?

Yes. All of our customers are able to have 99 voicemail messages saved at one time. We will notify you via SMS when your mailbox reaches 75 messages and again at 99 messages.

Once you reach 99 messages, people calling you will receive an automated message that the mailbox is full, and they will be unable to leave a voicemail until you delete some of your saved messages.

 

How long can I Keep my Voicemail Messages?

At Truphone, voicemail messages will be deleted from mailboxes after 30 days. These messages will be kept for 90 days in a backup folder and will be removed after that period.

If you want to save your voicemail messages, follow the below steps:

iOS

  1. From the Home screen, tap the Phone app
  2. Tap the Voicemail icon
  3. Tap the desired voicemail message then tap the Share icon
  4. Choose Add to Notes or Save to Files then save the voicemail
  5. To share the voicemail, select a preferred method (e.g., Messages, Mail or AirDrop)

Android

Depending on the device Android version, the Visual Voicemail app may not be present. So, if the user wants to save a voicemail, the device must be ready to do so. An option for older devices is that the user installs a visual voicemail app.
Most visual voicemail apps allow you to download a message directly to your phone. As a generic procedure:

  1. Open the Voicemail app
  2. Tap the Message you want to save
  3. Tap the Three Dots icon representing the App Menu
  4. Tap Save Message to or Export to File


What Time Zone are my Voicemail Messages given in?

Your voicemail messages are given in the time zone according to your local country time.  An exception will be for Australia which will be in AST (GMT+10) and USA which will appear in EST (GMT-5).


Does Truphone support Apple Visual Voicemail?

Yes. We do support the use of Apple Visual Voicemail. From the 1st of October 2016, this feature is activated by default for all Truphone customers with an iPhone running on iOS 8.1 or higher. More information on How Do I Set Up Apple Visual Voicemail.

 

How am I notified if I have a New Voicemail Message?

You can choose whether you would like to receive notifications via SMS (default) and/or by Email.

Via SMS

Each time a new VM is received, an SMS will be sent to the subscriber’s primary number. SMS notifications are set by default once VM is activated. The message will take one of two formats as follows:

  • 1 unread message:  You have 1 new message. It was received at [time] ([default timezone]), on [day/date].
  • More than 1 unread message: You have [x] new messages. The last one received at [time] ([default timezone]), on [day/date]

Via Email

This feature is referred to as the Voicemail to Email feature. Business accounts may call our Customer Service team to enable the Voicemail to Email feature.

  1. Go to My SIMs 
  2. Click on Change Settings to configure your Voicemail and add your preferred email address.

Our award-winning support staff are available 24/7/365

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